Nomad Micro Trailer Data Privacy Notice
This Data Privacy Notice explains how Nomad Micro Trailer collects, uses, stores and shares personal data when people enquire about, buy, hire, customise, service, repair, finance, insure, collect, deliver or otherwise interact with our trailers, products, website and services. It is intended to provide clear information about our processing activities and the rights available to individuals under UK data protection law.
1. Who we are
Nomad Micro Trailer is the trading name of Nomad Micro Trailers Ltd. For the purposes of this notice, “Nomad Micro Trailer”, “we”, “us” and “our” refer to the organisation that decides how and why personal data is used in connection with our products and services.
We are the data controller for the personal data described in this notice. Our contact details are: [registered address], [company number if applicable], [telephone number], [email address] and [website address]. If we appoint a Data Protection Officer or privacy lead, their contact details will be: [insert details].
2. Scope of this notice
This notice applies to personal data we collect from customers, prospective customers, website visitors, suppliers, business contacts, warranty and service contacts, delivery or collection contacts, event visitors, competition entrants and anyone else who communicates with us about Nomad Micro Trailer products or services.
It covers information collected through our website, enquiry forms, telephone calls, email correspondence, social media messages, showroom or workshop visits, trade shows, demonstrations, after-sales support, warranty claims, servicing, repairs, delivery arrangements and related business activities. Separate notices may apply to employees, contractors, job applicants or other specialist processing activities.
3. Personal data we collect
We may collect and use different categories of personal data depending on how you interact with us. This may include identity and contact details such as your name, postal address, billing address, delivery address, email address and telephone number.
We may also collect order and product information, including trailer model, specification, accessories, customisation choices, vehicle identification or serial number, purchase date, warranty details, service history, repair records, delivery or collection arrangements and product safety or recall information.
Where relevant, we may process payment and transaction information such as invoices, deposits, balances, payment status, refunds, finance-related information, insurance-related details and records needed for accounting, tax and audit purposes. We do not intentionally collect more payment card information than is necessary to process a transaction through our payment provider.
We may keep records of communications, including enquiries, quotes, emails, call notes, social media messages, reviews, complaints, support requests, survey responses and preferences. If you use our website or digital services, we may collect website and marketing information such as cookie preferences, device information, pages visited, forms submitted, newsletter sign-ups, campaign interactions and marketing choices.
If you attend an event, request a demonstration, enter a competition or book a viewing, we may collect event-related information such as attendance details, appointment notes, product interests and consent records. We may also process technical and safety information needed to manage recalls, safety notices, compliance checks, product updates and warranty claims.
4. How we collect personal data
We usually collect personal data directly from you when you contact us, complete a form, request a quote, place an order, book a service, submit a warranty claim, attend an event, interact with our website, subscribe to marketing or contact customer support.
We may also receive information from dealers, distributors, finance providers, insurers, delivery partners, repairers, service partners or other third parties involved in supplying, financing, delivering, maintaining or supporting your trailer. Where appropriate, we may use publicly available business information, such as Companies House records or business websites, for business-to-business dealings.
5. Why we use personal data and our lawful bases
We use personal data only where we have a lawful basis to do so. Different lawful bases may apply depending on the purpose of the processing. The main purposes and lawful bases are set out below.
Where we rely on legitimate interests, those interests may include running and improving our business, responding to customer needs, keeping accurate records, protecting our legal position, preventing misuse of our services, supporting product safety and communicating with customers about relevant products and services. We balance these interests against individual rights and expectations.
6. Who we share personal data with
We share personal data only where necessary and appropriate for the purposes described in this notice. This may include sharing information with manufacturing, servicing, warranty, repair and parts partners; dealers, distributors, delivery and logistics providers; collection partners; payment processors; finance providers; insurers; accountants; auditors; professional advisers; IT providers; website hosting providers; CRM platforms; email systems; analytics providers and marketing service providers.
We may also share personal data with regulators, law enforcement, courts, trading standards, the Driver and Vehicle Standards Agency or other public bodies where we are legally required to do so or where sharing is necessary to protect our rights, customers, products or the public. If our business is sold, restructured or transferred, personal data may be shared with prospective buyers, investors, advisers or successors as part of that process.
7. International transfers
Some of our suppliers or technology providers may store or access personal data outside the United Kingdom. Where this happens, we will take steps designed to ensure that personal data remains protected in accordance with UK data protection law.
These steps may include using countries recognised by the UK as providing adequate protection, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, or other lawful safeguards. We will keep our international transfer arrangements under review.
8. How long we keep personal data
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty, product safety, insurance, regulatory and dispute-resolution requirements.
Typical retention periods may include keeping enquiry and quote records for a reasonable period after the enquiry has ended, order and invoice records for the period required for tax and accounting purposes, warranty and service records for the warranty period and any additional period needed for product safety or legal claims, marketing records until you unsubscribe or withdraw consent, and website analytics records for the period set in our cookie or analytics tools.
When personal data is no longer needed, we will delete it, anonymise it or archive it securely in accordance with our retention and information security procedures.
9. How we protect personal data
We use reasonable and proportionate technical and organisational measures to protect personal data. These may include access controls, secure systems, supplier checks, staff awareness, password protection, encryption where appropriate, backups, record management and procedures for responding to data incidents.
We limit access to personal data to people and service providers who need it for legitimate business purposes. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Marketing and cookies
We may use your contact details to send marketing communications about Nomad Micro Trailer products, accessories, events, offers, service reminders and product updates where we are allowed to do so. This may be based on consent, a permitted customer marketing exemption or our legitimate interests, depending on the circumstances.
You can opt out of marketing at any time by using the unsubscribe option in our emails or by contacting us using the details in this notice. We may still send non-marketing communications that are necessary for your order, warranty, service, recall, safety notice or legal obligations.
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website use, improve our services and support marketing. Where required, we will ask for consent before using non-essential cookies. Further details should be provided in our cookie notice or cookie settings tool.
11. Individual rights
Depending on the circumstances and the lawful basis we rely on, you may have the right to be informed about how we use your personal data, to access a copy of your personal data, to ask us to correct inaccurate or incomplete data, to ask us to delete data, to restrict how we use data, to object to certain processing, to receive data in a portable format and to withdraw consent where processing is based on consent.
These rights are not absolute and may not apply in every case. For example, we may need to keep certain information to comply with legal obligations, manage product safety, deal with disputes or maintain warranty and accounting records. If you make a request, we may need to verify your identity before responding.
To exercise your rights, please contact us using the contact details in this notice and explain the request you want to make. We will respond in accordance with applicable data protection law.
12. Complaints and contact details
If you have questions about this notice, want to exercise your rights or wish to make a complaint about how we use personal data, please contact us at: [privacy email address], [postal address] or [telephone number].
We encourage you to contact us first so that we can investigate and try to resolve your concern. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters. The ICO can be contacted through its website or helpline.
13. Changes to this notice
We may update this Data Privacy Notice from time to time to reflect changes in our business, services, systems, suppliers or legal requirements. When we make changes, we will update the effective date and version number at the top of this notice.
Where changes are significant, we may take additional steps to notify affected individuals, such as publishing a prominent notice on our website or contacting customers directly where appropriate. We will keep an internal record of previous versions and approval dates.